Bonneville America Forums Forums Off Topic Discussion Forums Lounge OT - Sky email woes...

Anyone who’s with Sky experiencing problems downloading their mails today? Wondering whether it's a general issue or just me...
Can’t download any mails either from Outlook Express or direct from my Sky email centre – get message ‘Oops! This link appears broken. DNS error cannot find server’
Or in Outlook Express:
‘The host 'pop.tools.sky.com' could not be found. Please verify that you have entered the server name correctly. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 11004, Error Number: 0x800CCC0D’
Tried to ring help line, to see whether they any problems... after several attempts, finally got through to answer machine woman and was then cut off Gave up in end. Why is it so blumin hard to speak to folks these days?!
Anyway was wondering whether it is a Sky issue or whether there’s something altered on my PC that I can sort myself?

It's not you... they clearly have a issue

Here is the latter portion of my trace route
9 12 ms 18 ms 17 ms vlan79.csw2.NewYork1.Level3.net [4.68.16.126]
10 8 ms 7 ms 7 ms ae-71-71.ebr1.NewYork1.Level3.net [4.69.134.69]

11 80 ms 89 ms 90 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
12 79 ms 80 ms 81 ms ae-21-54.car1.London1.Level3.net [4.68.116.111]

13 79 ms 79 ms 79 ms 195.50.112.70
14 84 ms 87 ms 158 ms 9.84.32.154.psie.net [154.32.84.9]
15 87 ms 87 ms 87 ms 10.84.32.154.psie.net [154.32.84.10]
16 88 ms 88 ms 104 ms ip-80-238-8-10.bskyb.com [80.238.8.10]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 *

Thanks Mike, I was hoping that was the case
Didn't want to start messing around altering settings I know little about and invariably making things worse (as ya do... )
I'll hang fire till tomorrow, try and contact them again if it's not sorted...