 Did your shop make the list??
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Triumph Announces Its Triumph Premier Group Dealerships For 2009 http://roadracingworld.com/news/article/?article=35198SILVER DEALERS: Cascade Moto Classics, Inc., Beaverton, OR 
- I love the rain the most when it stops.
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Re: Did your shop make the list??
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Joined: Jul 2008
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Learned Hand
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Learned Hand
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Is this based on anything other than sales volume?
'08 America Blue/White; Custom Headlamps, Custom Lowers, Clearview 20", Bafflectomy
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Re: Did your shop make the list??
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Joined: Feb 2007
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Fe Butt
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Fe Butt
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I learned all I need to know about life by killing smart people and eating their brains.
Eat right ,Exercise ,Stay fit, Die Anyway!
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Re: Did your shop make the list??
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I think it said something in the first paragraph:
"Triumph Motorcycles has announced the 2009 class of Triumph Premier Group (TPG) dealerships. The annual program recognizes authorized Triumph motorcycle dealers who demonstrate exemplary customer service, outstanding sales & marketing plus an over the top commitment to the Triumph brand. For 2009, more than 60 dealerships across North America have earned this elite status."
And again in the second paragraph:
"The prestigious TPG designation was developed to acknowledge Triumph dealers who surpass key performance goals and create an outstanding customer experience that exemplifies Triumph's sense of relaxed refinement. The program has three designations: Platinum, Gold and Silver. In order to qualify for TPG status, dealers must meet or exceed operational standards in the previous twelve-month period, including: : exceeding sales goals, excelling in customer and sales service, and buying into the corporate image with Triumph designed retail store fixtures. Membership is evaluated on an annual basis."
- I love the rain the most when it stops.
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Re: Did your shop make the list??
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Joined: Mar 2007
Posts: 5,616
Check Pants
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Check Pants
Joined: Mar 2007
Posts: 5,616 |
none of my shops made it.... 
SOLD: 07 Black BA, 39mm FCRs, TPUSA stage 1 head, TPUSA 813 cams, TPUSA 10.8:1 pistons, TTP #3 igniter, Specialty Spares Long Cannons, Tsukayu Hard Bags. 82HP/55tq
NEW: 19 Goldwing Tour DCT
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Re: Did your shop make the list??
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Joined: May 2008
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They probably pick from the servay that went out. my shop didn't make it either
Chip Sciarra "07" America, N.C.Switch Blade windshield, Moto Lights, Tri. Off Road pipes
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Re: Did your shop make the list??
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Joined: Jan 2005
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Saddle Sore
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Saddle Sore
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And my dealer is not on that list. Of course that's no surprise to me ! 
Last edited by mikemm03; 12/28/2008 8:26 AM.
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Re: Did your shop make the list??
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Loquacious
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Loquacious
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Wow, both NH dealers are on the list. Great Bay is a platinum dealer and Second Wind is a Gold dealer. I actually like Second wind but they're both great dealers. We're really lucky to have them.
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Re: Did your shop make the list??
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Monkey Butt
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Monkey Butt
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Unsolicited letters, sales figures, parts purchases, survey, dealership appearance, accessory sales. The overall Triumph experience. My favorite shop, Pure Triumph in Ft. Lauderdale made it. Its about the whole experience.
Marketing, you know, like the motor company does.
I think many dealers can't afford to do a big selection of the Triumph line of accessories, and refuse to believe a nice building matters. Those guys won't survive long in this tight financial market. Coats, hats, etc. There is large money to be made there but the inventory is not inexpensive to the dealer.
Look at Rosmeyer's, Ormand Beach Triumph. Destination Daytona!. Shirts, hats, coats, etc. along with bikes. Just hanging out getting a burger at Rosmeyer's is a fun road trip.
Most dealers I stop at, I see Triumph tucked away behind the primary line in most stores. They kinda do it like its a hobby rather than a business.
I try to aggravate one person a day. Today may be your day.
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Re: Did your shop make the list??
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Joined: Jan 2005
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Loquacious
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Loquacious
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Quote:
Unsolicited letters, sales figures, parts purchases, survey, dealership appearance, accessory sales. The overall Triumph experience. My favorite shop, Pure Triumph in Ft. Lauderdale made it. Its about the whole experience.
Marketing, you know, like the motor company does.
I think many dealers can't afford to do a big selection of the Triumph line of accessories, and refuse to believe a nice building matters. Those guys won't survive long in this tight financial market. Coats, hats, etc. There is large money to be made there but the inventory is not inexpensive to the dealer.
Look at Rosmeyer's, Ormand Beach Triumph. Destination Daytona!. Shirts, hats, coats, etc. along with bikes. Just hanging out getting a burger at Rosmeyer's is a fun road trip.
Most dealers I stop at, I see Triumph tucked away behind the primary line in most stores. They kinda do it like its a hobby rather than a business.
Yep, I agree but the NH dealers really showcase there Triumph's and that makes a big difference. Great Bay is Triumph & Ducati and Second Wind is Triumph BMW. Second Wind built a whole new addition just to house Triumph and they actually have more room for the Triumph's then BMW's.
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 Re: Did your shop make the list??
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Joined: Aug 2008
Posts: 1,048
Learned Hand
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Learned Hand
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Quote:
Quote:
Unsolicited letters, sales figures, parts purchases, survey, dealership appearance, accessory sales. The overall Triumph experience. My favorite shop, Pure Triumph in Ft. Lauderdale made it. Its about the whole experience.
Marketing, you know, like the motor company does.
I think many dealers can't afford to do a big selection of the Triumph line of accessories, and refuse to believe a nice building matters. Those guys won't survive long in this tight financial market. Coats, hats, etc. There is large money to be made there but the inventory is not inexpensive to the dealer.
Look at Rosmeyer's, Ormand Beach Triumph. Destination Daytona!. Shirts, hats, coats, etc. along with bikes. Just hanging out getting a burger at Rosmeyer's is a fun road trip.
Most dealers I stop at, I see Triumph tucked away behind the primary line in most stores. They kinda do it like its a hobby rather than a business.
Yep, I agree but the NH dealers really showcase there Triumph's and that makes a big difference. Great Bay is Triumph & Ducati and Second Wind is Triumph BMW. Second Wind built a whole new addition just to house Triumph and they actually have more room for the Triumph's then BMW's.
That's ironic. My BMW/Triumph dealer became a Bmw/Ducati, and oh yeah Triumphs are in the back room.
I remember when dealers used to set up group rides and poker runs to help advertise. Now most sit around the dealership complaining about what it costs to be in the business!
Oh yeah no dealers from NC on the list! 
Clay
Last edited by frijoli; 12/28/2008 9:51 AM.
01010100 01110010 01101001 01110101 01101101 01110000 01101000 <3
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Re: Did your shop make the list??
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Joined: Jan 2005
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Should be Riding
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Should be Riding
Joined: Jan 2005
Posts: 12,164 Likes: 1 |
Quote:
SILVER DEALERS:
Cascade Moto Classics, Inc., Beaverton, OR
The only reason they are not a platinum dealer again for 2009 is becuase they didnt want to fork out all the unnecessary extra cash to buy all of Triumph's store layout stuff. They are the best shop on the planet and are #1 in sales in the Northwest territiory, #3 in the Western U.S. and #6 in North America. The service and sales are absolutley top notch!
Soren
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Re: Did your shop make the list??
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Joined: Sep 2006
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Learned Hand
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Learned Hand
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Quote:
Oh yeah no dealers from NC on the list!
No surprise to me. Seems the thought of marketing Triumph in and around the Carolinas is as likely as snow in he11. Seems the dearler/s I've found have put most of their effort and financial investment into the purchase of a blue neon sign which they immediately hang in an in conspicuous and less traveled corner of their dealerships.
2004 Triumph Speedmaster (J Lo) 2006 Yamaha Stratoliner (Adele)
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Re: Did your shop make the list??
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Joined: Aug 2007
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Should be Riding
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Should be Riding
Joined: Aug 2007
Posts: 10,715 Likes: 4 |
both my dealers made the list, one gold, one silver
Always remember to be yourself. Unless you suck. Then pretend to be someone else.
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Re: Did your shop make the list??
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Joined: Sep 2007
Posts: 42
Greenhorn
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Greenhorn
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Buffalo dealer (Buck's) made it. No surprise. They are a great group to work with. 
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Re: Did your shop make the list??
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Joined: Jan 2005
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Worn Saddle
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Worn Saddle
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Quote:
Buffalo dealer (Buck's) made it. No surprise. They are a great group to work with.
Ditto to that, our new dealer has been Buck's for about a year now. The dealer in Canandaigua could care less about Triumph. They just sit there and sell themselves anyway.
A word to the wise is not necessary. It is the stupid ones who need the advice.
Pat
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Re: Did your shop make the list??
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Learned Hand
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Learned Hand
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Our local dealer must be down in one of the less precious metals categories not mentioned.
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Re: Did your shop make the list??
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Joined: Jul 2007
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Worn Saddle
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Worn Saddle
Joined: Jul 2007
Posts: 6,060 Likes: 6 |
Yep, my dealer made it (Baxter's).
Fidelis et Fortis
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Re: Did your shop make the list??
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Triumph Detroit - Platinum. Woo! But of course. They truly rock.
2007 Custom America with BUBs
I make my own parts cause I cant afford to buy theirs.
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Re: Did your shop make the list??
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Joined: Oct 2008
Posts: 2,420
Oil Expert
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Oil Expert
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Awesome. Good to know and thanks for sharing the ratings. Roadworthy and I (obviously) share the same dealers so one gold, one silver...sweeeeeeet. 
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Re: Did your shop make the list??
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Life Cycle in Kalamazoo, Michigan is Gold.
Triumph Detroit - Platinum.
Both great dealers IMHO.
Bob _Budesky
aka- rbb
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Re: Did your shop make the list??
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Two Golds!
Clinton Cycle & Petes in MD!
I like Clinton better, has more attention to Truimph and good selection of bikes and gear. Good service so far.
06 TBA Mulberry Red/Silver (SOLD!! 
2010 Thunderbird LE 1700 :-)
"We eat, sleep, breath, dream, live, love, and ride motorcycles ..."
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Re: Did your shop make the list??
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Nope ~~ my dealer isn't on the list. I can't imagine why (tongue in cheek).
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Re: Did your shop make the list??
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Joined: Sep 2008
Posts: 46
Greenhorn
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Greenhorn
Joined: Sep 2008
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Quote:
Quote:
Buffalo dealer (Buck's) made it. No surprise. They are a great group to work with.
Ditto to that, our new dealer has been Buck's for about a year now. The dealer in Canandaigua could care less about Triumph. They just sit there and sell themselves anyway.
The people there are really great, but has anyone had work done by them other than routine oil changes? Just curious.
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Re: Did your shop make the list??
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Joined: Aug 2005
Posts: 2,726
Loquacious
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Loquacious
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I see that D&D (Pensacola) is on the Silver list. I'm sure their service department would be near the very top of the list, but the listings are also based on sales quotas. They are an older business that that is not that big. They sell Triumph, Ducati, Royal Enfield, and KTM.
Bob
2005 America, 904cc - sold. 2014 Trophy SE.
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Re: Did your shop make the list??
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Yes Clinton Cycles. Good People
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Re: Did your shop make the list??
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Joined: Jan 2005
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Learned Hand
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Learned Hand
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Hey Uncle Charlie, did you see that your favorite dealer-Branchville Motors made the silver list? That has to be a mistake!! 
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Re: Did your shop make the list??
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Loquacious
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Loquacious
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Yeah, I saw it.
I don't believe it.
But, I saw it.
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Re: Did your shop make the list??
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Joined: Feb 2005
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Fe Butt
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Fe Butt
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Hmmmmmmm...I'm guessin' there's a little story that goes along with the previous two posts on this thread, huh guys?!  (and I'm ALSO guessin' the phrase "another satisfied customer" WON'T ever be used if that little story is told either...RIGHT?!) 
Yep! Just like a good Single Malt Scotch, you might call me "an acquired taste" TOO.(among the many OTHER things you may care to call me, of course)
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Re: Did your shop make the list??
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Learned Hand
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Learned Hand
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Well, I hate to say it but another dealer in CT went from the "best experience" to the "worst experience" inside 1 year. When I bought my '07 Tiger they bent over backwards to please me-they didn't charge labor to put on accssories, called me a couple of times to see how I was getting along... When I traded in the '07 for the '08 ABS, they forgot twice to order the heated grips, tried to charge me 2 hours labor to install them, didn't tell me that the bike was ready to pick up-I just happened to call one day and was told to come get it or they would have to start charging me for storage! Well, when I got there I just had to let them know about my displeasure,of course yelling at the manager right in front of other customers!  They smoothed things over a bit but it wasn't like they were busy doing anything else such as the economy is. 
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Re: Did your shop make the list??
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Joined: Feb 2005
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Fe Butt
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Fe Butt
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Interesting, Matt. Did they have some kind of change in personel between those times which might have causes this drop in the quality of their services?
Yep! Just like a good Single Malt Scotch, you might call me "an acquired taste" TOO.(among the many OTHER things you may care to call me, of course)
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Re: Did your shop make the list??
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Joined: Apr 2008
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Loquacious
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Loquacious
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No, my shop didn't make the "list". Only my family and a handfull of others will ever be fortunate enough to know the "customer first" attitude of my shop! 10' x 24' of the "Best da-n garage in town"
And you may see me tonight
With an illegal smile
J. Prine
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Re: Did your shop make the list??
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Learned Hand
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Learned Hand
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Dwight, the service manager came over from the Harley dealership that the Triumph dealer also owns. The old service manager went to the parts dept(don't know why he did that).As soon as I had the first problem concerning this bike, I escalated it to his boss, who swore up and down that everything would be taken care of. I mean, the place was a ghost town,sheesh! I don't know what happened to them. Maybe they just want to sell Ducati's and beemers. The sales guy said they wouldn't be stocking any Tigers for '09 and cutting back drastically on the other Trumps. I guess I'll just have to go to Alex over at Branchville. I brought my '07 in this past fall to have them upload the TOR tune-For some reason there was no mechanic there that day-the owner just couldn't figure out how to use the computer, so I paid him $35 and had to do it myself! Wow if I ran my business like these guys do I would have a lot more time for riding! 
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Re: Did your shop make the list??
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Joined: Jan 2005
Posts: 5,537
Check Pants
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Check Pants
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Posts: 5,537 |
The DC Rats list bitchez pretty regularly about service at Clinton.
The folks in the NYC Triumph were pretty much jerks and mostly interested in their Ducati or KTM line.
The dealership in Syracuse just openened - didn't it? (the former dealer closed it's doors) How can they make a list after not evening been open for a full year?
Collins in PA seems top notch, but are in the lowest category. (most like an real, old style shop to me)
Last edited by ssjones; 12/30/2008 11:33 PM.
Al
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Re: Did your shop make the list??
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Loquacious
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Loquacious
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Ridge Motor Sports in Batesburg, SC didn't make it, which is a shame, because from the customer service perspective (not to mention the showroom full of Triumps) they were Double Platinum. Hmmm, maybe that's the problem, they don't have a "Double Platinum" category. But frankly, a BIG oversight by them especially given this place is only 2 hours from Triumph HQ in Noonan...
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Re: Did your shop make the list??
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Adjunct
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Adjunct
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Biker's Edge in Wichita --- good on ya.
Good folks to deal with Brian, Amber, Red et al.
BTW they have Triumph, Victory, Polaris, and Kemp Kustoms.
Just sayin'
Johnny
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"You never know 'til you know, then you forget" -- Jimmy Buffett
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Re: Did your shop make the list??
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Learned Hand
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Learned Hand
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Not even sure where the closest dealership is. Used to be one 20 miles away but they folded. Get most of what I need through this site. As far as service goes, there's an old boy locally (a former Triumph dealer) working out of his garage that can handle anything I can't figure out.
"Despite all the amputation, you could dance to a rock 'n roll station..."
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Re: Did your shop make the list??
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Joined: Jan 2005
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Learned Hand
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Learned Hand
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Quote:
The dealership in Syracuse just openened - didn't it? (the former dealer closed it's doors) How can they make a list after not evening been open for a full year?
been open acouple years... heres there story...
web page
I have never been there but have heard good things about them..
Ed 
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Re: Did your shop make the list??
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My dealer made Silver. How? They are just a small hole in the wall shop which specializes in Polaris 4 wheelers. They barely have a Triumph sign outside and everything I have ever wanted to purchase has had to be ordered. They only have room to display 1 of each model. Don't get me wrong, they are nice people, very friendly and helpful and good service but it just ain't much of a bike shop.
Yes! I am a Redneck. Any Problems?
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Re: Did your shop make the list??
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Joined: Nov 2007
Posts: 1,883
Learned Hand
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Learned Hand
Joined: Nov 2007
Posts: 1,883 |
Quote:
Quote:
SILVER DEALERS:
Cascade Moto Classics, Inc., Beaverton, OR
They are the best shop on the planet ... The service and sales are absolutley top notch!
Soren
 I love our shop.
~Brent
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"Nothing you can be is more terrible than what I am." ~ 2007 Black Speedmaster!!
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