Bonneville America Forums Forums Off Topic Discussion Forums Lounge About ready to strangle someone

My bikes been in the shop for a while now, since the begining of September, and I'm starting to get really mad about it. I understand that they had a lot of work to do, $4000 worth of work so I wasn't upset when they said it would take a little while. Three weeks ago they told my they'd have it done next week. Next week came I still didn't have my bike, no one called so I called and got a status report. They told me they missed some things and had to order more parts, maybe by the end of the week. End of the week came no one called so I call again to find out whats going on, those parts came in but we missed some other parts and they're on order it'll be the end of next week. Today is the end of next week, I still have not gotten a call so I called once again for the status. Same reply as last week, those parts came in but we missed some things, those parts will be in by the end of next week. Are they kidding me!? Three time they missed some things!? What are these people getting paid for? I (well my insurance company) am/is paying them for a service and I'm not getting that service. A month and a half is just way to Fing long for my bike to be in the shop. I'm so mad right now I had to vent a bit of this frustration. Now I'm gonna go take a shower and drive my slef up there to see whats going on because obviously just calling them on the phone isn't working.

Doesn't that steenk? It's bad enough you wait 4 days for parts to arrive but then they realize they forgot to order something else 2 more times? duh? somebody has their head in their butt. and shop supervision stinks too.

mike

Maybe I missed it, but what's the bike in for?

I too think its time for a face to face visit. Maybe get the owner involved. And when its all done, find yourself a new dealer.

Bikes in the shop cause my friend run it into a telephone pole.

I'm walking out of the house in a few min. for my face to face

Just remember,
You can't ride in the brig!

I understand your anger my friend but if you do strangle them it will probally take longer for your bike to be done.

Bring a saddle with you and tell them you're definately riding TODAY. Ask if they're familiar with the reverse cowgirl position. It's only gay if you're on the bottom.

its not my problem that you cant get my bike ready in the specified time, i'll tell you what, i want a loaner. i am missing the end of rideing season because your mechanics cant seem to get it right. which one will be mine untill they do?? nice and kindly approach to a dealer, dont you think??? smile and be nice, but insist on a loaner, only because they cant seem to get it right in the alotted time. also an e-mail to Ga. might get them off their butts???

Tim! Tim! Settle down, Sport!

There's a simple answer for all this.

I heard that there was a Brown Recluse spider infestation at your Triumph dealer, and half the guys who work there have been been forced home after those little suckers bit 'em, and the only thing they can do is sit and watch TV, and specifically today, watch Notre Dame lose yet another football game.(or was that USC or UCLA???)

(if you don't believe me, just ask our friend ditch dr!!!)

Went to the dealer, after arguing about the "mistakes" in ordering I decided that I've had enough, arguing about them missing parts that needed to be replaced was not going to get my bike fixed any faster so I moved on to the next subject. I have Kuryakyn turn signal mirrors that needed to be replace, insurance paid for them but I had to order them and give them to the dealer since it wasn't a triumph part and the dealer can't order non-triumph parts. So I give him the mirrors and explain that he'll need to use the mirror adaptors that were on my bike when I brought it in. He assured me there were no adaptors on the bike. I disagreed with him and we went back and forth a couple of times before I asked him to show me the parts that had been taken off of the bike. He showed me the box that they were in and I showed him the adaptors. End of that argument. I moved on to the subject of payment, I explained to him that I needed to know what the new final price was. He said he hadn't figured it out yet. I told him that the longer it takes to get that information the longer it'll be till I can pick up my bike and the angrier I'll be because after I get that info it'll be a few days till I can get insurance to give me another check then they have to send it to me and then I have to take it to the bank and then I can get my bike. He asked me how it was his fault if insurance wouldn't write a check right away. I told him that insurance has already cut me a check for the original estimate, had he done his job right in the first place I'd already have all the money I needed to fix the bike. I went on to say that he knew that I'd need more money from insurance and he should be doing his job of telling me what that extra amount is so I can get that money. I finished that argument by telling I need that number on Monday so insurance can be doing their job while he's finishing his instead of insurance doing their job after he finishes his. He agreed to that. Then I asked to see the bike. First thing I noticed was that I got one new header but not the other. I noticed this because my headers are really blue, now I have one perfect chrome header and one blue one. I asked why they would change one and not the other and he said it's because one of them isn't damaged. I asked him if it looked as stupid to him as it did to me and his reply was "don't worry, it'll turn blue as soon as you hit the street." I assured him that it wouldn't because I removed the AI. His response, "What's AI?" I was speechless I just shook my head and sighed I had to leave soon before I really did strangle this guy. So we went back inside the store and I said I have two more thing to talk about before I go. First I explained to him that the thing that was ****** me off the most was the fact that no one has ever called me from there, twice I was given dates that my bike would be ready and both times those dates passed with no calls and I had to call them to see what was going on. I explained that if anything else went wrong to give me a call because I hate being in the dark. He agreed to that. Then I asked for a loaner bike for the rest of the time my bike was in the shop and got turned down. He told me that if I wanted to demo a bike while I was there I could but I couldn't take one home. I just shook my head and sighed once againg and left the dealer. All in all, not a good day.

I believe a email/letter to Peter Carleo is in order here. This is reading like a Stephen King novel...

I've noticed that you've been nicer than most people Tim and not mentioned the dealer's name.

hint, hint.

Yep, I know there are some very good dealers out there but this sounds like my dealer and a lot of other dealers I here about. Good friendly customer service is the most important thing in business. Some of these service departments for Triumph dealers are atrocious.
If I were a rich man I could open a Triumph dealership and put my dealer under with nothing more than fair pricing and great customer service.
Good luck and hold their feet to the fire.
Mike

Tim,
Sorry for the joke earlier. You really do have reason to be upset! And like you said, at the very least these guys could have the courtesy to give you a call and keep you abreast of their progress, especially when they've given you a completion date that has passed.

And..."What's an AI?"???

Inexcusable!!!

(hey...they don't happen to sell lawnmowers there also, do they?..'cuz, this Triumph work o' theirs seems like a side business to 'em...."What's an AI?"...GEEEEZ!!!)

Why not take him up on his offer to 'demo' a bike...just forget to take it back at the agreed time, somehow forgetting until yours is ready. Over here the definition of theft is:

The Theft Act 1968 Section1 (1) states that a person is guilty of theft if: he dishonestly appropriates property belonging to another with the intention of PERMANENTLY depriving the other of it.

You should also speak to the owner and, if he doesn't seem interested, threaten to name and shame the dealership on forums like this. As you lot are so fond of saying over there "Money talks and, erm, a Harley owner walks" (or whatever the phrase is!!)

Hang in there Tim! Hopefully It'll be over soon.......
If I was you, I'd be typing this behind bars.
If the cell was wifi hot of course!

Uncle Charlie

I feel your frustration. My Jeep has been in the shop for four months now. I can't fault their workmanship, I've been checking in regularly and the mechanic has showed me every step he's done down to the printouts from the frame machine, and all his welds.
I got rearended while at a dead stop by some idiot woman on a cellphone doing 40-50 mph - instantly demolished her minivan, and totaled the full-size truck in front of me. The adjuster first put the damage at $7000, just some minor body damage and ruined my custom rear bumper/tire carrier (the only front damage was a foglight, Jeeps are tough). But the more they took apart to fix, the more they found (up to $19,000 now) - and I will accept their placing some blame on Daimler-Chrysler's slowness in delivery of parts, frequently wrong parts (I've dealt with their parts dept - they suck), and the slowness of delivery of custom parts (my bumper was hand-fabricated) but for crying out loud...four months?
I went down there last week with blood in my eye, ready to demand the instant return of my Jeep, and they said hey it's all fixed, put back together, and ready to go - except for the motor thing.
Wait, what motor thing?
Oh the insurance guy didn't call you?, he said he called you...we finished everything and started the engine to pull it outside and discovered that an engine mount snapped off of the block so we ordered a new block, they said they called you...
This conversation led to me literally banging my head against the brick wall outside.
So all summer, no Jeep - at least I had the bike, and I'll have my Jeep when the weather turns really nasty around here this winter.
And I'll have about 3/4 of a brand new Jeep, engine and all..

...but FOUR MONTHS!?!?!?!?!?!


And yes I did get a loaner car from her insurance co, but turned it in cause it was a PITA - company wanted me to pay the rental bill first, then get reimbursed - couldn't even begin to afford that. And then I'd have to pay for any dings or wear sustained out of pocket unless I sprang for the optional insurance against that, again out of pocket - screw that.

Call your insurance on Monday if you have his supplemental numbers or not. Some carriers get real upset with supplements they were not called about the first time around. They may want to do some complaining.

If you want, post up who they are and we can go on an email campaign to them indicating how we heard they really suck so will never buy from them.

I sent a letter to Peter his morning, I'll keep everyone posted on how that goes.

The dealership my bike's at is Armand's Powersports in Halifax MA, and while I don't think they sell lawnmowers, they do sell Victories, KTMs, Hyosungus, Jet Skis, and Snowmobiles so Triumphs are just part of their overall business. I'd rather not have anyone contact them though until Peter does his thing though I do appreciate the offer.

And don't even get me started on Jeeps. Last week I had to have my lawyer draft me up a letter because my 2007 Jeep Compass is officially a lemon. My lawyer put Chrysler on official notice that they have 30 days to deliver me a new vehicle. I feel you pain on that issue

It sounds like it is time for you to make a local call to the guys at T.A.P.S.

I really think corp customer service should be informed.

Sucks about your Jeep. Don't get too mad at Jeep tho, the Compass (which doesn't come with a built in compass....) is really just a fancy Dodge Caliber. The "real" jeeps are still good I really hope it all works out for you man! The stress of all this alone has got to be tough.

Yeah trade it in on a Wrangler, a real Jeep

Anyway here's to everybody getting their stuff fixed and ridable/drivable.

I'd like to but I can't afford the extra gas. The compass gets 30 mpg, the wrangler only gets 19 mpg. It makes a huge difference when you consider my drive to work is a 104 mile round trip.

Stealerships. grrr

I never brought my sickle in for the rear brake reservoir recall due to the known stupidity variable.

And how in the world can they order ONE header pipe? They don't come in sets?

I hope you get it sorted out soon.

Quote:

---

And how in the world can they order ONE header pipe? They don't come in sets?

---

Nope, I had my R/H header pipe replaced under warranty.

It almost seems passe these days but have you thought about reporting this incident to the local Better Business Bureau and Chamber of Commerce? There are times (admittedly not many) when consumer reporting has a greater impact than a direct face off. Meanwhile, stay on them; continued pressure form a dissatisfied customer has been known to produce results.

Man if you didn't have bad luck, you wouldn't have any luck at all. I sure hope things get better for you.

I got the "final" cost from the dealer today and imediatley called the insurance comapany. Insurance first told me just to have the shop call them and they'd get to work. I went on to eplain that the reason I was calling was because I had no confidence in the shop doing anything at all and it would make me a lot more comfortable if they called the shop. The insurance guy understood where I was coming from and agreed to call the shop and give them authorization to order that extra parts. I had to explain that they already oredred the parts and just needed the money and I could tell right away that the guy got really mad at hearing that. He made sure he had the number to the shop right and started talking about how they had no right to order those parts and how as soon as he hung up the phone with me he'd be on the phone with them. He then made sure he got the names of the people he needed to yell at and hung up with me. I'm looking forward to hearing about the conversation he had with them.

Tim- have you brought all of this to the owner's attention- Armand, Sr.?

I got the call today, my bike is complete! The only bad thing is that since the shop didn't bother telling the insurance company about the extra parts they had to order, I'm still waiting on the insurance company to get me the check for the rest of the money before I can pick it up but at least I know that it's done. Just one more hurdle to get over and I'll be back on the road. I'm getting really excited about this whole ordeal finally coming to a close!

That's good, and somehow "ordeal" seems like too small of a word to use for this.

mike

After all this time there realy isn't any excuse for them not having fulfilled their administrative duties,(dealing with your insurance co.) This would be more inexcusable to me then their other obvious shortcomings. Tell them to give you your bike,NOW!

I fully agree with you Paul, I'm fighting that battle right now. I told them I could give them the money from the original estimate now and I would pay them the rest when it gets here but the only people who can authorize that are Armand Sr. or Armand Jr. and neither are in the shop right now, I'm eagerly awaiting a call back from one of them.

Well? It's been hours, did they call?

I posted the results of the phone call in the "at my wits end" thread