Valve shims - 08/09/2018 5:56 PM
Tore my 06 America down for it's 4th valve shim check. I needed two 3.075 shims so I went down to the closest Triumph dealer 75 miles away to see if they have any. As usual they didn't have the part I needed, not sure why I even go there anymore. I would have called first but they don't have a parts counter guy anymore so a service tech comes out from the service bay area to handle customers coming in for parts. He said they didn't have any but could order them and I would have to buy the whole pack not just the amount I needed. Don't you think that if they don't have any that they too would want some for the next customer? As I was standing there I saw a sign on the wall that said labor rate $47.50, I thought that was pretty good till I squinted my eyes and looked at the small print, that was per half hour. I ended up going through Hermys, they didn't have any in stock either so they had to order them but are at least willing to sell me only what I needed. I know it is a good thing to shop and buy locally, even if it is 75 miles away, but I'm starting to find it is easier to do business over the internet than with a person. I've said it before and I'll say it again, I believe customer service in the US is a thing of the past, especially if you are dealing with AT&T. 
. One dealership in Hamilton Ontario (Sturgess) was willing to swap shims but they couldn't guarantee they had the shims I needed in their collection and I wasn't about to drive for 10 hours to find out.